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 FAQ 

​How Do I Place An Order?​

You can order using the online store, or contact me directly for a custom quote. We sometimes take the store offline to catch up with the volume of orders. Custom clothing is more expensive as there is a lot of time involved in every design.



 

Payment & Shipping

Orders can take up to 3 weeks to be created. We will give you an exact time quote upon placing your order.



 

Secure Ordering & Payment Options

At this time for online purchases, we only take payment via email transfer. Please contact us if you wish to pay via credit card over the phone.



 

Returns & Refunds

Due to the customized nature of our CUSTOM products, we do not offer refunds. If the apparel doesn't fit, let us know and we will be happy to make adjustments for you. For our used items that come as is, we will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.

Returning Customer

We have found many of our loyal customers have been ordering from us on a regular basis. Let us make you wardrobe a one of a kind - special to you masterpiece. After 3+ orders, we will email you a code to use for future discounts. We appreciate all of our customers!

 

Thank you for shopping with us!

© 2022 Onja - Old New & Just Awesome

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